Privacy Policy - 28 September 2018

This is the Privacy Policy for Joe Walsh Pilgrimtours Ltd (trading as Joe Walsh Tours, Concorde Travel, Paul Claffey Tours, Cara Holidays, GLA Travel, Leinster Rugby Travel, Pilgrimages Abroad, Laurie Duffy Travel, Fatima Pilgrim Tours, Rugby & French and RU-Adventures). References herein to “we,” “us,” and “our” shall mean Joe Walsh Pilgrimtours Ltd and its associated companies.

Your privacy is extremely important to us. This Privacy Policy states the principles and practices that apply to our collection and use of information that you, our clients and prospective clients (hereinafter referred to as “you” and “your”) provide to us, whether in person, by telephone, mail or e-mail, or through our websites; 
This policy applies to Joe Walsh Pilgrimtours Ltd and all of its operations and subsidiary companies.

Collection of Information
You can view this Site without telling us who you are or revealing any personally identifying information about yourself. However, you may voluntarily provide certain personally identifying information to us in connection with your purchase of travel-related products and services (all of which will be referred to as “Personal Information”). If you choose to provide us with Personal Information, you consent to our collection of that information and to the transfer and storage of that information on our servers. Personal Information includes all information you voluntarily provide to us, whether in person, by telephone, mail or e-mail, or on this Site, such as: (i) your contact information (e.g. name, telephone number, passport number, driver’s licence , and postal and e-mail addresses); (ii) financial information (e.g. credit card number, security code, password, cardholder name, billing address, and expiration date); and (iii) information related to your travel profile (e.g. travel preferences, including seat selection, frequent flyer/hotel/car rental program information, booking history and interests, and special health accommodations).

Aggregated Data
We may aggregate data in an anonymous manner to be used for statistical purposes. Under no circumstances will personally identifiable information be disclosed.

Cookies
We use several types of cookies for a range of reasons across Joe Walsh Tour’s website. Some are essential, while others you can opt out of or block. Our website uses cookies to distinguish you from other users. This helps us provide you with a good experience when you browse our site and also allows us to improve our website. By continuing to browse this site, you are agreeing to our use of cookies. You can change your settings to block all cookies. However, you should note that disabling cookies might result in some parts of the site not working at all. Please click here to see our cookie policy.

Uses of Personal Information Collected
We may use your Personal Information for the following general purposes:
  1. To provide you with the products and services you request;
  2. To provide you with travel confirmation and updates;
  3. To manage your account;
  4. To communicate with you in general;
  5. To respond to your questions and comments;
  6. To notify you about any special offers, products or services you have signed up to (via our newsletter). Should you not wish to receive marketing communications from us please simply indicate your preference to opt out by following the directions provided in the e-mail;
  7. To otherwise customise your experience with Joe Walsh Pilgrimtours Ltd;
  8. To request further information from you;
  9. To tell you about targeted marketing, service updates and promotional offers based on your communication preferences; and
  10. To resolve any disputes that may arise.
Disclosure of Your Personal Information
Joe Walsh Pilgrimtours Ltd may share your Personal Information (only to the extent reasonably necessary or as required by the circumstances), when applicable, with the following parties:
  1. Third-party suppliers and service providers which provide certain services or functions requested by you and/or which fulfill your requested transactions, including but not limited to, hotels, airlines, cruise lines, tour operators and car rental companies
  2. Other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service).
  3. The appropriate parties if it is requested by law.
  4. The appropriate parties in order to investigate, prevent, or take action regarding illegal or suspected illegal activities, to protect and defend the rights, property, or safety of Joe Walsh Pilgrimtours Ltd, our clients or others, and in accordance with our terms and conditions and other agreements.
  5. Other appropriate entities should we undergo a corporate transaction, such as a sale, merger, liquidation, receivership.
Security of Data
Joe Walsh Pilgrimtours Ltd takes every reasonable precaution to protect all information collected. Sensitive information submitted to us, and retained by us for the execution of our duties, is stored in a secure manner. Information communicated over the phone, via e-mail or through the use of booking forms is held in our back-office application, in a modern, secure, relational database. Data obtained from our corporate websites is collected and transmitted using secure socket layer (SSL) technology. We do not process credit/debit card payments, but use a dedicated third-party payment portal, where information is transacted using industry-standard encryption algorithms.  We do not retain card information. Joe Walsh Pilgrimtours Ltd further secures your data against theft, attack and/or inappropriate or unauthorised use by maintaining a secure network, updated hardware infrastructure, latest software, industry-standard virus protection, secure gateways and regular scheduled backups.
 
Data Retention
We retain data that is required in our contractual duties in the provision of our services. We review the data frequently and retain for no longer than is necessary for the purposes for which it is being processed.

Links to Third-Party Sites
This Site may contain links to third-party websites or resources, whose information practices may be different than ours. Prior to providing any information to such sites, you should consult the other sites’ privacy policies and notices as we have no control over information that is submitted to, or collected by, these third parties. These linked sites are not under the control of Joe Walsh Pilgrimtours Ltd, and we are not responsible for the contents of any linked site or any link contained in a linked site. Joe Walsh Pilgrimtours Ltd is providing these links only as a convenience, and the inclusion of a link does not imply a referral to or an endorsement of the linked site by Joe Walsh Pilgrimtours Ltd.

Children’s Privacy
Joe Walsh Pilgrimtours Ltd does not sell travel or other services for purchase by children. Please be aware that Joe Walsh Pilgrimtours Ltd has not designed this Site for, and does not intend for it to be used by, anyone under age 18. Accordingly, this Site should not be used by anyone under age 18. In all cases where minors are travelling, the parent/guardian must give consent to the Group Leader to pass on Personal Information for those travelling.
We use this information for travel purposes only and will treat it with the utmost sensitivity, it will not be used for any other purpose or future tour. It is the responsibility of the Group Leader to collect this information and pass on to Joe Walsh Tours.

Changes to this Privacy Policy
Joe Walsh Pilgrimtours Ltd may update this Policy in the future, and reserves the right to amend this Policy at any time. Updated versions of the Policy will be posted on this website and are effective immediately on posting. Please check frequently, especially before you use this website, to see if this Policy has changed.

Corrections
If you believe that any information we are holding on you is incorrect or incomplete please contact us in writing at 143 Lower Baggot Street, Dublin 2, D02 PH39 or email us on info@joewalshtours.ie and we will make any corrections necessary within a reasonable timeframe. You also have the right to request access to your personal information and request that your personal information is erased where it is no longer required.

Questions or Comments?
If you have any questions or concerns about this Policy or the way we use your Personal Information, please contact us at 143 Lower Baggot Street, Dublin 2, D02 PH39. Your privacy is of the utmost importance to Joe Walsh Pilgrimtours Ltd, and we welcome your feedback.